If you need assistance with your reservation, please refer to the following:
- FAQ: Visit our FAQ page to find answers to commonly asked questions.
- Contact Us: You can reach out to our customer support team via email or phone.
- Feedback: We value your feedback! Let us know how we can improve our service.
Railway authorities often have mechanisms in place to gather feedback from passengers regarding the services provided by help centers. This feedback helps in improving service quality and addressing any issues or concerns raised by passengers.In regions with diverse linguistic backgrounds, help centers often provide multilingual support to cater to passengers who may not be fluent in the primary language. This ensures effective communication and assistance for all passengers.Staff at help centers are usually trained extensively to handle various queries and situations efficiently. They possess in-depth knowledge about the railway network, ticketing systems, and relevant policies. Continuous training ensures they stay updated with any changes or updates in procedures.